Job: Client Success Specialist

Location: Mangalore, Remote - India

Summary

Seeking a fast learning individual with strong communication and people skills to provide high-quality customer service and support to customers. No experience is necessary. Freshers are encouraged to apply.

About the Job

Seeking a fast learning individual with strong communication and people skills to provide high-quality customer service and support to customers. No experience is necessary. Freshers are encouraged to apply.

About Us

UniCourt is a leader in making court data more accessible and useful with our Legal Data as a Service (LDaaS). We provide real-time access to court data through our APIs and online app for business development and intelligence, litigation analytics, litigation tracking, case research, investigations, background checks, due diligence, compliance, underwriting, machine learning models, and process automation.

We provide access to court data from state and federal courts to a diverse list of clients, including Fortune 500 companies and AmLaw firms and industries such as legal, insurance, finance, investigations, government, education, nonprofits, and consumers.

UniCourt is a legal technology company focused on using technology to unlock the potential of legal data. We are based in both California and Mangalore, India and our team includes legal professionals, data scientists, physicists, computer engineers, and sales and marketing, professionals

Duties & Responsibilities

  1. Promptly respond to and address all customer inquiries via email, phone and webchat in a professional and courteous manner
  2. Listen to customers needs and troubleshooting on the spot to resolve issues quickly
  3. Follow established guidelines to receive and answer customer questions, comments, and complaints.
  4. Work independently on assigned cases
  5. Troubleshooting internal issues and interface with other internal departments to resolve issues.
  6. Must use and maintain basic product knowledge to ensure that quality customer service is provided.
  7. Able to efficiently and effectively use Google docs
  8. Shift timings: 9 pm - 6 am (no rotation shift)

Qualifications

  1. Bachelors Degree or Equivalent

Required Skills

  1. Must be self-motivated and have a strong sense of proprietorship.
  2. Excellent interpersonal skills
  3. Excellent written and verbal communication skills.
  4. Must be comfortable with Google and Microsoft business products (word, excel, PowerPoint, etc.)

Important Notices

UniCourt is an equal opportunity employer, meaning that we do not discriminate in favor of or against anyone based on age, race, religion, gender, ethnicity, or any other legally protected class. Job description, duties, and hours are subject to change. This is an at-will position.

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